- Jobs Resources & Placement Papers
Get Vyom Interview Success Kit Now!
» Now 9,000 Questions & Answers !!
» 10,000+ Pages | Written by 58 Subject Experts | 81 Question Categories
» Every Successful Candidate has this!

Click here to register on India's Fastest growing Job site.

Main Menu

JobsAssist Home Home
 Freshers Jobs Freshers Jobs
Latest Freshers Jobs Latest Jobs
Add Freshers Jobs to My Yahoo My Yahoo!
Free Vyom Career Magazine Free Career Mag
 IT Companies Placement Papers IT Placement Papers
 Govt. Sector Companies Placement Papers Govt. Sector Papers
 5000 IT Companies Directory IT Directory
 Free Magazines Free Magazines
 Consultants Directory Consultants
 Training Institutes Directory Training Inst.
 Interview Questions Interview Questions
 Motivational Quotes Motivational Quotes
 Call Center Information Call Center Info
 Final Year Projects Final Year Projects
 Jobs Discussion Forums Jobs Forum
 Vyom Resume Submitter Resume Submitter
 Free Resume Builder Downloads Free Resume Builders
 Contact Us Contact Us

Resume Submitter

Vyom Network
    Vyom Resources
    Source Codes
    Online Exams
    Discussions World
    Free eBooks

HOT Resources
Free Career eMagazine

Search JobsAssist

Welcome to JobsAssist - Single Stop for Complete Career Resources

Call Center Services » Call Center Training

Call Centre Training

Error iconIf you are looking for guaranteed success in your next interview, get an ebook, that contains all the possible Interview Questions.


Contains over 9,000 solved Interview Questions asked in most MNC interviews.

Receive Genuine Job Information & latest Walk-in details in your mailbox everyday! Join our Yahoo! Group by entering your email in the form below:

(For Example: Software Testing Jobs, BPO Jobs, J2EE Jobs, etc.)

Call center training is essential to implement strong and flexible call-processing solutions leading to increased profits, reduced costs and a higher level of customer satisfaction. The call center training enables to determine the most efficient ways to use the call processing solutions for the benefit of the organization. The exclusive training provides the confidence to the CSRs that they have mastered the requisite skills necessary to exceed customer expectations.

Call Centre Training facilitates :
  • Target training to specific core competencies
  • To deliver training in an effective way
  • Standardized behavior of the Customer Service Representatives(CSRs)
  • To provide superior customer service
  • To enhance the level of customer loyalty
  • To attract and retain the valued customers
  • To increase the level of employee retention
Call Center Training usually highlights training modules related to :

Call Centre Profession
This deals with recognizing the functions, structure and key players of a typical call centre and the subsequent uniqueness of the business.

Increased Customer Relationship
This generally refers to the effective ways using Key Performance Indicators to balance the conflicting interests of the call center's stakeholders or the valued customers.

Workforce Management
This aspect of the training relates to the forecasting, scheduling, occupancy and staffing principles and their subsequent impact on the life of the CSR and the success of a call center.

Call Center Technologies
The training on call center technologies bring about excellence in customer service, through state-of-the-art call routing applications and various other latest performance management tools.

Performance Management
This refers to the different ways through which the long-term value of a customer could be defined. Also, the application of CRM (Customer Relationship Management) principles to recognize and skillfully respond to the valued customers.

The different channels for delivery of training comprise of:
  • Face-to-face classroom training
  • Conference sessions
  • Web-based seminars (webinars)
  • Self-paced training (books and toolkits)
Join VYOM-JOBS and receive latest 2008 Placement Papers for FREE

Privacy Policy | Terms and Conditions
Vyom Network : Free SMS, GRE, GMAT, MBA | Online Exams | Freshers Jobs | Software Downloads | Programming & Source Codes | Delhi Info | Jobs, Discussions | Placement Papers | Free eBooks | Free eBooks | Free Business Info | Interview Questions | Free Tutorials | Arabic, French, German | IAS Preparation | Jokes, Songs, Fun | Free Classifieds | Free Recipes | Free Downloads | Bangalore Info | Tech Solutions | Project Outsourcing, Web Hosting | GATE Preparation | MBA Preparation | SAP Info | Web Hosting | Software Testing | Send Free SMS

Domain Registration | Windows Hosting | Linux Hosting | Java Hosting | Virtual Dedicated Server | Dedicated Server | Reseller Web Hosting | Unlimited Windows reseller hosting | Unlimited Linux reseller hosting | Cheap Windows reseller hosting | Cheap Linux reseller hosting | Cheap Windows hosting | Best Windows hosting | Windows hosting Multiple Domains | Unlimited Windows hosting | Compare hosting plans | Cheap Linux hosting | Best Linux hosting | Linux hosting Multiple Domains | Unlimited Linux hosting | Cheap hosting | Best hosting | unlimited hosting | Cheap reseller hosting | Unlimited reseller hosting | Java Features | Cheap Java hosting | Best Java hosting | unlimited Java Hosting | Unlimited Linux reseller hosting | Java Hosting Multiple Domains |

Placement Papers | Screensavers
Copyright ©2003-2021 JobsAssist, All Rights Reserved.
Page URL:

Download Yahoo Messenger | Job Interview Questions | Software Testing Tutorials | Winrunner Tutorial | Test Director Tutorial | C++ Projects