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Company:
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Wipro BPO Solutions Ltd
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Location:
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Pune
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No. of Vacancies:
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Unspecified
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Experience Required:
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0 - 1 Year
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Field:
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IT
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Salary:
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Unspecified
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Closing Date:
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Description
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WORK IN A SEMI VOICE UK PROCESS
Wipro BPO Solutions Ltd
Experience: 0 - 5 Years
Location: Pune
Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type: BPO/ITES
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description
•Responsible for customer service turnaround within set time frames.
•Maintain a record of processed case reference numbers for logistics.
•Ensure accurate documentation of customer profiles.
•Handle written customer correspondence on behalf of client
•Communicate with operations staff on client issues, policy change etc.
•Should be able to communicate effectively with clients (IFA’s) based out of UK.
•Passing the case to the relevant Q based on information given/missing.
•Should be able to analyze customer requirements & process cases accordingly.
Desired Candidate Profile
•18-45yrs NON TECH GRADUATES / Diploma holders with experience in Non tech fields.
BE/BTECH/not applicable
Working knowledge of PCs e.g. MS Office.
•Excellent keyboard skills.
•Generic understanding of customer service.
•Excellent spoken and written communication skills.
•Grammatically correct spoken & written communication skills
•Good grasping power
•Excellent listening skills.
•Team player
•Understanding of job profile applied for.
•Leadership skills (not a critical parameter but would be an add-on)
Company Profile
Wipro is ranked 4th in the ‘Top Companies for Leaders’ in India, 5th in Asia Pacific region and 20th globally
The world’s largest independent R&D Services Provider
Among the top 3 offshore BPO service providers in the world
Listed On The NYSE
928 clients - 95000+ employees across 49 Nationalities
54 development centers across globe
Revenue of over USD 4.9 billion.
Contact Details
Company Name:
Wipro BPO Solutions Ltd
Website:
https://www.careers.wipro.com/bpo
Executive Name:
Wipro BPO
Address:
Wipro BPO Solutions Ltd
FC Annex, 1215, Shivaji nagar.
Lane Opp Fergusson College Main Gate.
Next to Tata Capital. FC Road
PUNE,Maharashtra,India 411005
Telephone:
20-91-66204535
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